Refund policy
30-Day Money-Back Guarantee
We want you to love your Trace product. If you're not completely satisfied for any reason, you can return it within 30 days of delivery for a full refund of the purchase price.
How to start a return
Email us at nrstore84@gmail.com with your order number and the reason for your return. We'll reply within 1–2 business days with return instructions and the return address. Please don't send items back without contacting us first, as returns sent to the wrong address can't be processed.
Return conditions
- The item must be returned within 30 days of delivery.
- The item should be in its original condition, with all included parts and packaging. Normal testing of the product is fine.
- Proof of purchase (your order number) is required.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective, or incorrect. Original shipping charges, if any, are non-refundable.
Damaged, defective or wrong items
If your order arrives damaged, defective, or you received the wrong item, please email us within 14 days of delivery with your order number and a photo or video of the issue. We'll send you a free replacement or issue a full refund, at no cost to you.
Refunds
Once we receive and inspect your return, we'll notify you and process your refund within 5 business days to your original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear.
Bundles
Bundles can be returned in full for a complete refund. If you return only part of a bundle, the refund will be based on the discounted bundle price of the returned items.
Exchanges
Want a different color? Contact us and we'll be happy to help arrange an exchange, subject to availability.
Order cancellations
You can cancel your order for a full refund as long as it hasn't shipped yet. Once your order has shipped, it can be returned according to this policy.
Questions?
Contact us anytime at nrstore84@gmail.com.